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Customer Service:

Purchase Return Policy

Direct Purchase Return Policy

At Franklin, your satisfaction is important to us. Franklin's policy is to insure that consumers who purchase handheld products directly from us at or by using our toll free number are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase of such a product and would like to return the product for a refund, please, contact Franklin's Customer Service representatives at 1 800 266-5626 begin_of_the_skype_highlighting 1 800 266-5626      end_of_the_skype_highlighting (Option 1) within 30 days of the date of your direct purchase in order to obtain the necessary Return Authorization (RMA) Number for that product return. You will need to mark your RMA number clearly on the outside of the box that you use to return that product to the following address:

Franklin Electronic Publishers
Manhattan Drive
Burlington, NJ 08016

RMA Number: _________.

Franklin is not responsible for lost, stolen, or misdirected product returns. For that reason, use a traceable method of shipping returns, such as UPS or FEDEX, in order to insure that you can show that you returned the product to Franklin. Upon receipt of your returned product under a valid RMA Number, Franklin will process a refund for the amount of your purchase price as shown in Franklin's records. This offer does not include reimbursement for shipping, handling, or other charges.

This offer applies only to direct purchases of Franklin handheld products. Franklin will not process refunds for Franklin products returned to Franklin without a valid RMA number. Purchasers of Franklin products from third party sellers should contact their seller in the case in which a refund is sought.