Franklin makes every effort to protect its customers' privacy in Internet transactions, and has established the following policies for the collection, use and safeguarding of our customers' personal information.
What We Collect Franklin does not ordinarily collect personal information such as e-mail addresses from its customers. In order to help us serve you better, however, our computer systems log IP addresses (the internet address of a customer's computer) to see which parts of our Web site customers visit and how long they are spending there, as well as automatically determining the type of computer and operating system a customer is using. Our customers' web browsers provide this information automatically. Customers' e-mail addresses are not collected, nor is any other personally identifiable information.
If you make a purchase, or if you wish to correspond with us, register a site, enter a sweepstakes, register a new product, participate in an on-line survey or otherwise obtain specific information from us, we may request that you voluntarily give us personal information such as your e-mail or postal address that will allow us to fill your order, answer your question or otherwise serve you. If you order a Franklin product that is delivered to you via downloading, you will need to provide your e-mail address prior to downloading. Franklin may also use a feature called a "cookie" to collect anonymous information about how its Web site is used. This feature is specifically used in, but not limited to, our Shopping Cart ordering system.
How We Use Customer Information If you voluntarily provide us with your e-mail address, you may receive e-mail offers or be invited to participate in surveys. Customer information also helps us to provide better services, measure consumer interest in our products and services and inform our customers about new products and services.
Companies with related products and services occasionally share customer information with each other. If you do not want either Franklin or other companies to contact you, you need only to notify Franklin by replying to its e-mail and letting us know your wishes. In addition, any e-mail offer you receive from Franklin will tell you how to refuse further e-mail offers.