We recommend checking out our Help Page first before using the following information:

• Customer Service (product information, purchases, orders, and returns)
  Please send your question/request to us via our 'service@franklin.com' e-mailbox. We will make every effort to respond to your inquiry within 2 business days.

• Franklin and Rolodex® Electronics Products
  • Email:  service@franklin.com
  • Phone: 1-800-266-5626
  • Fax:     (609) 239-5948
  • Fax:     (609) 239-5950 School Purchase Orders

• SEIKO Products (Customer Services -- General Inquiries)
  • Email:   service@franklin.com
    
  • Telephone:  1-800-525-9673
  • Fax:  (609) 239-5948
    
  • Fax:  (609) 239-5950 School Purchase Orders

• Technical Support (how to use a product)
  • Phone: (800) 866-2110
  • Fax:     (609) 387-1787

• Press Contact

  K. Fernandez & Associates
  8207 Callaghan Road Ste 200
  San Antonio, TX 78230
  

  • Phone:(210) 614-1052
  • Fax: (210) 614-1059
  • www.kfernandez.com
    Contact (PR requests): Nelda Carrizales Skevington
    nelda@kfernandez.com
    Contact (Media Inquiries, promotions, product inquiries):Aline Boutin
    aline_boutin@franklin.com

• Webmaster
  • Email:  webmaster@franklin.com.

• International (global sales and marketing)
  • Fax:     (609) 239-5948
  • Reseller and Support Contact Information

Address

Franklin Electronic Publishers
One Franklin Plaza
Burlington, NJ 08016-4907

Our operating hours are Monday to Friday 9:00 AM to 5:00 PM EST.

Directions

Submissions

Please be advised that Franklin Electronic Publishers adheres to a strict policy with regard to submission of unsolicited product ideas. We do not accept ideas in confidence nor for the promise of any payment whatsoever, unless Franklin has agreed in writing (signed by an authorized officer of Franklin) to adhere to or be bound by the written terms and conditions of the executed arrangement.

Waiver information